Privacy Policy
Last updated: 30 October 2026
This Privacy Policy explains how Divya Kala Mandir (“Divya Kala Mandir,” “we,” “us” or “our”) collects, uses, stores and shares your personal information when you visit our website, purchase our products, submit an enquiry, request customized artwork or communicate with us.
By using our website or providing your personal information, you acknowledge the practices described in this Privacy Policy.
Interpretation and Definitions
Interpretation
Words with capitalized initial letters have the meanings stated below. These definitions have the same meaning whether they appear in singular or plural form.
Definitions
For the purposes of this Privacy Policy:
- Company means Divya Kala Mandir, Shop No. 4, The Crest, Near Lotus Hospital, Pimple Saudagar, Pune – 411027, Maharashtra, India.
- Cookies means small files stored on your computer, mobile phone or other device when you visit a website.
- Country means India.
- Customized Products means products created, altered or personalized according to the customer’s photographs, references, measurements, design preferences or other instructions.
- Device means any device used to access the website, including a computer, mobile phone or tablet.
- Personal Information or Personal Data means information that identifies or can reasonably be linked to an individual.
- Service means the website, products, online ordering facilities, enquiry services and customization services provided by Divya Kala Mandir.
- Service Provider means a third party that processes information or provides services on behalf of Divya Kala Mandir, such as a payment processor, courier company, website host or technical service provider.
- Usage Data means technical information collected automatically when you use the website.
- Website means the Divya Kala Mandir website on which this Privacy Policy is displayed.
- You means the person using the website, placing an order, making an enquiry or otherwise interacting with Divya Kala Mandir.
Collecting and Using Your Personal Information
Information You Provide to Us
We may collect information that you voluntarily provide when you place an order, submit an enquiry, contact us or request customized artwork.
This information may include:
- Name
- Phone or WhatsApp number
- Email address
- Billing address
- Delivery address
- Product and order details
- Payment status and transaction reference
- Enquiries and communication history
- Photographs, design references, measurements and instructions provided for customized products
- Feedback, reviews or other information you choose to share with us
Please provide only the information necessary for your order, enquiry or customization request. If you share another person’s photograph or personal information, you should have permission to provide it to us.
Payment Information
Online payments are processed through the payment providers available at checkout.
We may receive limited payment-related information, such as transaction status, payment reference number and payment method. Full card, banking or payment credentials are generally collected and processed directly by the payment provider according to its own privacy policy and security practices.
Usage Data
Usage Data may be collected automatically when you visit or use our website.
It may include:
- Your Device’s Internet Protocol address
- Browser type and version
- Device type and operating system
- Pages visited on our website
- Date and time of your visit
- Time spent on different pages
- Referring website or source
- General website activity
- Diagnostic and security information
When you access the website through a mobile device, we may receive information such as the type of mobile device, mobile operating system, browser type and technical identifiers made available by your device or browser.
Tracking Technologies and Cookies
Our website may use Cookies and similar technologies to operate essential website functions, remember preferences, maintain security and understand how visitors use the website.
Essential Cookies
These Cookies help the website perform functions necessary for browsing, placing orders, using a shopping cart, completing checkout and protecting the website from misuse.
Disabling essential Cookies may prevent certain parts of the website from working correctly.
Functionality Cookies
These Cookies may remember choices such as your preferred settings, shopping cart information or other website preferences.
Analytics Cookies
Where enabled, analytics Cookies help us understand how visitors interact with our website so that we can improve its content, navigation and performance.
Advertising and Marketing Cookies
Where enabled and permitted, these Cookies may help measure advertising performance or show information and promotions relevant to visitors.
Where required, we will request your consent before using non-essential Cookies. You can control or disable Cookies through your browser settings or any cookie controls provided on our website. Disabling certain Cookies may affect website functionality.
How We Use Your Personal Information
Divya Kala Mandir may use your Personal Information for the following purposes:
- To process, confirm and fulfil your orders.
- To process payments and confirm transaction status.
- To arrange packaging, dispatch and delivery.
- To send order confirmations, invoices, tracking details and service updates.
- To respond to product enquiries and customer-support requests.
- To understand and process customized artwork requests.
- To communicate about measurements, design references, product availability or order requirements.
- To manage replacement, refund, damage or incorrect-product claims.
- To maintain transaction, accounting and business records.
- To meet applicable legal, tax and regulatory requirements.
- To protect our website, customers and business from fraud, misuse or security threats.
- To analyze website usage and improve our products, services and customer experience.
- To send promotional messages, product updates and offers where you have agreed to receive them or where otherwise permitted by law.
- To establish, exercise or defend legal claims.
- To manage any other request you submit to us.
You may opt out of promotional messages at any time by using the unsubscribe option provided in the message or by contacting us. You may still receive essential communications concerning an order, payment, delivery or customer-service request.
Basis for Processing Your Information
We process Personal Information for lawful purposes, including:
- When you have provided consent for a specified purpose.
- When you voluntarily provide information to place an order, request a service or make an enquiry.
- When processing is necessary to fulfil your order or respond to your request.
- When processing is necessary to meet legal, accounting, tax or regulatory obligations.
- When necessary to prevent fraud, protect security or resolve disputes.
- For other uses permitted under applicable law.
Where processing is based on your consent, you may withdraw that consent by contacting us. Withdrawal will apply to future processing and will not affect processing that occurred before withdrawal.
Some information may still need to be retained or processed to complete an existing order, comply with legal obligations, prevent fraud or resolve a dispute.
Sharing Your Personal Information
We may share Personal Information only when reasonably necessary for the purposes described in this Privacy Policy.
Service Providers
We may share relevant information with Service Providers that assist us with:
- Payment processing
- Order fulfilment
- Courier and delivery services
- Website hosting and maintenance
- Email, messaging and customer communication
- Website analytics
- Data storage, security and technical support
- Accounting, taxation, legal or professional services
Service Providers receive only the information reasonably required to perform their services and handle information according to their applicable terms and privacy practices.
Courier and Delivery Partners
We may share your name, phone number, delivery address and relevant order information with courier or delivery partners so they can deliver and provide updates about your order.
Legal Requirements
We may disclose Personal Information when required by applicable law, a court order, a government authority or another valid legal process.
Business Reorganization
If Divya Kala Mandir undergoes a merger, acquisition, restructuring, transfer or sale of all or part of its business, relevant information may be transferred as part of that transaction, subject to applicable requirements.
With Your Consent
We may share information for another purpose when you have given us permission to do so.
Divya Kala Mandir does not sell or rent your Personal Information.
Customized Artwork and Customer References
When you request customized artwork, we may collect photographs, measurements, design references, names, text or instructions required to understand and complete your request.
We will use this material for purposes such as:
- Reviewing the feasibility of your request
- Preparing designs or product options
- Confirming customization details
- Producing and delivering the customized product
- Maintaining necessary order and transaction records
- Resolving questions or disputes relating to the order
We will not publish customer photographs, customized designs, testimonials or completed-project images for advertising or social media unless we have permission or another lawful basis to do so.
Please avoid sending sensitive or unnecessary personal information with your references.
Retention of Personal Information
We retain Personal Information only for as long as reasonably necessary to:
- Process and complete orders
- Provide customer support
- Fulfil customization requests
- Maintain transaction and accounting records
- Meet legal, tax and regulatory obligations
- Resolve complaints or disputes
- Prevent fraud and protect our legal rights
Different categories of information may be retained for different periods. When information is no longer reasonably required, we may securely delete or anonymize it, subject to technical limitations and applicable legal obligations.
Transfer and Storage of Personal Information
Our website, payment processors, hosting providers or other Service Providers may process or store information in locations outside your state or country.
Where such processing occurs, we take reasonable steps to work with Service Providers that use appropriate safeguards and handle Personal Information according to applicable requirements.
Security of Your Personal Information
We use reasonable administrative, technical and organizational safeguards to protect Personal Information from unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet and no electronic storage system can be guaranteed to be completely secure. You should use caution when sharing information online and contact us promptly if you believe your information or transaction has been misused.
Your Choices and Privacy Requests
Subject to applicable law, you may contact us to request:
- Information about the Personal Data we process about you
- Access to your Personal Data
- Correction or completion of inaccurate or incomplete information
- Deletion or erasure of eligible Personal Data
- Withdrawal of consent where processing depends on consent
- Opt-out from promotional communications
- Review or resolution of a privacy-related complaint
- Nomination of another person to exercise applicable rights in the event of death or incapacity, where this right applies
We may ask you to verify your identity and provide sufficient information to locate the relevant records before responding.
Certain requests may be limited where we must retain or process information to complete an order, comply with a legal obligation, prevent fraud, resolve a dispute or establish or defend a legal claim.
To submit a request or complaint, contact us using the details provided in the Contact Us section.
Children’s Privacy
Our website and products are intended for adult customers.
We do not knowingly collect Personal Information directly from anyone under 18 years of age without appropriate authorization or verifiable consent from a parent or lawful guardian where required.
If you believe that a child has provided Personal Information to us without appropriate authorization, please contact us. We will review the matter and take appropriate steps in accordance with applicable law.
Third-Party Services and Links
Our website may contain links to or integrations with third-party services, including:
- Payment platforms
- Courier or tracking services
- YouTube
- Other social-media or external websites
When you access a third-party service, its own terms and privacy policy will apply. Divya Kala Mandir does not control the privacy or security practices of independently operated third-party services.
We recommend reviewing the privacy policy of each third-party service you use.
Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website features, service providers or applicable requirements change.
The revised policy will be posted on this page with an updated “Last updated” date. Changes will apply from the date they are published unless another date is stated.
We encourage you to review this page periodically.
Contact Us
If you have any questions, requests or complaints concerning this Privacy Policy or the handling of your Personal Information, please contact:
Divya Kala Mandir
Privacy contact: Divya Kala Mandir
Email: help@divyakalamandir.com
Phone or WhatsApp: +91 97650 00536
Address:
Divya Kala Mandir
Shop No. 4, The Crest
Near Lotus Hospital
Pimple Saudagar
Pune – 411027
Maharashtra, India